Customer experience and call centre technology omnichannel Genesys has released The 2016 IoT-Enabled Customer Experience (CX) Report. Interestingly, the research reveals India ranks...
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The Indian banking and financial services segment is undergoing the inevitable changes introduced by digital transformation. Mobile device adoption, changing customer demographics,...
There is lot of interest in self-driving cars globally, and in some cities these autonomous vehicles are becoming a reality. APAC region...
Reliance Group and Cisco Jasper together have launched UNLIMIT, a new venture dedicated to providing Internet of Things (IoT) services to enterprise...
Cloud, cognitive computing and IoT are hot. At the recently held IBM Cloud Innovation Forum in Bangalore, they were the points of...
In order to improve user experience and give its clients an optimal multi-channel experience Max Healthcare, one of the well-known healthcare services...
By 2050, there will be 2.5 billion more people living in cities, than they are today, across the globe. When the future...
When e-commerce happened, the experts predicted a doomsday scenario for the brick and mortar retail setups. Initially, the online retail space did...