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“IoT Serves Industrial Customers The Same Way E-Commerce Does Technology Companies”


Senthil Ramani (Director, Internet of Things Center of Excellence Director, Accenture, Singapore)

The Oil & Gas industry in the Asian region is ready to go through a digital change, especially the downstream industry which involves the production of the finished product. The downstream industry further includes the actual sale of the finished product to other businesses, governments etc. Downstream industry is the one which also has the direct contact with customers, which means that companies in this segment need to be more savvy and tech oriented.

Recently Accenture collaborated with GE and JuneWarren-Nickle’s Energy Group to find out the state of adoption of digital technologies in the Oil & gas industry. The research showed that 46 percent of those surveyed felt they had inadequate knowledge and expertise in digital oilfield technologies. There is a digital revolution taking place—all of us are empowered by digital technology to quickly make smart, informed decisions––but these same technologies have not yet penetrated deeply the otherwise highly innovative oil and gas industry, the research found.

In fact, many companies are taking pilot projects to digitize their business in this space, but all this is not translating into large scale adoption of technologies like IoT and other digital technologies that will help them adapt to the modern digital economy. This is a big opportunity for both the  services providers and the Oil & Gas companies. Senthil Ramani, Director, Internet of Things Center of Excellence Director, Accenture, Singapore shares his thoughts on how  Asia’s downstream industry in the Oil & Gas segment can use digital technologies to turn challenges into opportunities.

What are downstream operators doing to improve productivity and efficiency? What more can they do?
Asset intensive industries—once known to be resilient to digital change—are quickly realizing the value potential of digital and Internet of Things (IoT). In Singapore for instance, bolstered by support from the government to increase productivity, downstream operators are investing in IoT to become connected, intelligent, rapid and scalable. While years of process improvement have brought high levels of safety and efficiency to operations, megatrends such as changing resource availability and the need to operate in emerging markets are constantly raising the bar for operational excellence. According to Accenture research, 90 percent of business leaders say that it is important to act now to transfer their business models in the digital age. Investing in digital technology such as IoT can further companies’ operational excellence by improving safety, productivity and energy efficiency. Going beyond automating select processes, operators can embark on total digital transformation, utilizing sensors and data analytics to upend traditional business models, and significantly alter their bottom lines.

How does Asia’s downstream industry’s competitiveness compare to counterparts in other regions i.e. America, Europe and the Middle East markets?
With a slew of new production capacities coming on stream across India and China, Asia will continue to maintain its competitive advantage as a downstream hub. Given the region’s rapidly growing middle class, and consequently demand for petroleum and petrochemical products, Asia’s downstream industry will play a seminal role in catering to the region’s consumers. But increasing supply and hence competitive pricing will put pressure on manufacturers to add value to stay afloat. To thrive in the coming years, operators will need to consider new approaches to customers, business models, innovation, operations and the workforce. They will need to take advantage of evolving digital technologies to drive higher performance levels.

The collection of data is not new within the petrochemical industry—how is data analytics changing the way information and data are being used?
The amount of data generated within an industrial site is astounding. For example, a platform generates an average of between one and two terabytes of data in the span of one hour. An LNG train averages close to thirty megabytes per minute. Today, analytics translates vast amounts of data into meaningful and actionable insights. By making music out of the noise, data analytics is equipping decision makers with information they need to make cost saving decisions quickly. Of the hundreds of alerts generated in a plant, an operator can be made aware of the top ten most urgent issues at any given point. The technologies for digital transformation have arrived, and the digital workforce is simultaneously seeking to do things faster and smarter. A combination of these effects is seeing an unprecedented use of analytics in the industry.

How is analytics assisting asset management?
Data collection and analytics are enabling uninterrupted remote surveillance of any equipment, plant or production site. This means that operators are able to manage equipment and production more effectively, efficiently and safely, freeing up existing resources to upskill talent to focus on higher value-added business tasks. Analytics paves the way for the realization of tangible business benefits. IoT adoption specifically results in increased asset utilization (by 3-5 percent) and maintenance productivity (by 10-15 percent), as well as reduced asset downtime (by 1-5 percent), total maintenance costs (by 15-30 percent) and technician overtime (by 20-25 percent). Digital can help operators with anything from being an advisor to the plant, to making completely automated decisions through the use of cognitive science.

How are IoT, big data, and virtualization transforming the industry?

Digitization is spurring the development of new business models, enhancing plant safety, productivity and efficiency, and equipping executives with the information they need to maintain their market position. IoT serves industrial customers the same way e-commerce does technology companies. Years ago, technology and media companies began leveraging e-commerce to become digitally relevant. Today, the answer for industrial customers is to adopt IoT so that they can achieve the same goal.

As with any investment, executives will need to analyse projected return before taking the digital plunge. Capex requirements vary, as existing infrastructure can often be utilized in the digitization process. Alternatively, leasing and renting has become a popular scheme with regards to IoT adoption. Cybersecurity may represent another concern for operators, and in an increasingly digital world, the posture needs to change from defensive to proactive. Companies will have to examine their networks holistically, across layers including cyber, operational technology and electro mechanical.

What will the companies need to take into account to go ahead with this digital transformation?

It is also important to understand that digital transformation is not only about technology. People and governance are critical success factors, and transformation requires people to work very differently and be much more agile. How do you create a workplace that is collaborative and focused on continuous learning when it is not the culture or business they have grown up in? And how do we attract people who will help us do this? The other big issue is how to govern the digital roadmap. Business leaders want to own digital because they are changing their business models, and CIOs want to own because they need to provide a future proof platform. The C-suite understands that digital transformation is critical to the future while the organization below is often not ready.

Bio: Senthil Ramani, Internet of Things Center of Excellence Director, Accenture, Singapore is responsible for Accenture’s Digital business in Asia Pacific. He is heading the company’s Digital Excellence Centre in Singapore. He looks after cleints in the Resources Operating Group which includes Oil and Gas, Metals and Mining, Chemicals and Agriculture and Utilities industry segments. Ramani is also part of the global Accenture Resources Management Council. Ramani has over 15 years of industry experience, and has filed 10 patents. Ramani specializes in IoT, Big Data, Analytics, Hybrid Cloud Architecture etc.

Source courtesy: www. Accenture.com


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