Business process management firm WNS sees more business opportunities in evolving technologies like Internet of Things (IoT) and cloud computing, saying these would bring next phase of growth for Indian BPO sector.
IoT and disruptive technologies such as mobility, cloud, 3D printing and autonomous cars are bringing in the next phase of growth for India’s BPO sector, which worth around USD 25 billion, he said.
Clients need to be serviced in their traditional, transitional as well as in their innovative thinking businesses and firms such as WNS with their models can help them achieve this transition, he added.
Murugesh, who heads the NYSE-listed firm said, “If you look at Europe many large banks…Many of their branch networks have actually shrunk by half.”
Explaining reasons behind the shift, he said that branch networks are coming down and digital models are being introduced. The number of transactions and the number of customers with the banks have doubled.
“This is a huge opportunity for companies like us because one, the end customer needs to be serviced and second we heard about this IoT, 3D printing,” he said.