With a focus on providing high-quality, lower-cost care, the healthcare industry has been looking to the retail industry for strategies used to engage and empower consumers. Lessons learned include how to use the retail setting as a medium for providing care and how to engage consumers outside of the care setting by using technology.
What is often neglected when assessing retail industry tactics is their core competency of using data insights to motivate and incentivize changes in consumer behavior. Connected Health solutions provide streams of valuable information that can be mined and analyzed to achieve business objectives.
Here, we compare and contrast services in the retail and healthcare industries and how healthcare can benefit from retailers’ main goal: to drive value and customer loyalty. Find out how some of Perficient’s clients use data insights to make measurable progress for patient / member care and the five steps to patient / member 360 strategy.
Watch the full on-demand webinar here: http://www.perficient.com/Thought-Lea…